FAQ's - International House Of Luggage
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Questions & Answers



Delivery charges for orders from the Online Shop?

We are offering FREE SHIPPING nationwide. International House Of Luggage is bearing all shipping cost against online orders. But If customer want to exchange the item, for that customer have to return the item before and will bear shipping cost only in that case.

How long will delivery take?

As per courier company standard time is 24 to 36 hours for same city and same province. But for other province it takes around 36 to 48 hours normally. Delivery time can be vary due to weather conditions.

What exactly happens after ordering?

After ordering, there will be a confirmation call to the customer by our Customer Support Team, after confirmation we process the order within 24 hours.

Where can I view my sales receipt?

Sales receipt will be send to customer via email/sms. and also we send invoice with the order.

What if I want to check item before order?

In that case you can visit our any nearest outlet. We have our outlets in Lahore, Karachi, Islamabad and Sialkot.

How long do I have to change an order?

You can change your order till our confirmation call. Once your order confirmed, then it will go to next phase of packing and dispatch.


What are the payment methods?

For online orders, you can pay via following methods:
1- Cash On Delivery
2- Bank Transfer
Other payment options are adding soon.

Can I return the item?

Currently we don't have any option for return. But yes you can exchange the item before using with same or above price article. Or we can offer you a voucher for shopping later. But there is no cash refund option.

How can I exchange an item?

You can exchange the item by visiting your nearest International House of Luggage outlet. Incase there is no outlet in your city, you have to return the item to our warehouse, then will send you your desired product

Will I receive the same product that I see in the picture?

Yes you will receive the same product you see in picture and ordered from our website.
Note: Color of the product might vary a little from picture in actual.

Which Courier Service do you use?

We are using Leopards Courier and Swyft Logistics as our delivery Partner.

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